Get The Most From Your Candles
- Trim your wick if it is over 1/4 inch or if it starts smoking (a trail of black smoke wisps from the flame). For wood wicks, we recommend using nail clippers. If you trim your wick too low, it may have trouble staying lit during future burns. 1/8" - 3/16" is generally the optimum size for a wood wick.
- Make sure your candle is cooled and room temperature before cutting the wick.
- Remove any black ash that you trimmed before burning your candle again. Leaving the ash in the candle may cause discoloration.
- We recommend cutting the wick every 4 hours of burn time or if you see an excess amount of black ash on your wick (this can cause wick smoking).
- To avoid memory rings, let the candle burn until the entire top layer is liquefied. This will allow the candle to melt edge to edge and prevent the inner ring when cooling.
- Because fragrance and essential oils are sensitive to temperature and light, we recommend storing unused candles in cool, dry places away from direct sunlight.
- Keep candles and other flammables away from pets and children.
- Burn your candle on a heat resistant surface, away from drafts.
- Never leave a burning candle unattended.
- Put the lid back onto the candle for a safe extinguish.
- Don’t let a candle burn too low. Burning a candle when there is less than 1/2 inch wax in the jar can cause possible heat damage to your surfaces. Our wood wick holders (the silver tab at the bottom of your jar) also help prevent burning too low. (We recommend putting the rest of the wax on a candle warmer or scooping out to use like wax melts.)
- Occasionally, a candle wick can move away from the center of the jar. (This can happen when the wax is low and the heat breaks the seal on the wick.) If this happens, wait until the wick is cooled and wax is still soft. Gently move the wick back to center.
- To prevent jars from getting too hot, we only recommend letting them burn for (a maximum of) 4 hours at time.
Frequent Candle Questions
- How long do your candles burn for?
- 3.5oz candles burn 20+ hours
- 7.5oz candles burn 40+ hours
- 13.5oz candles burn for 70+ hours
- Why does my wick make noises?
- If your candle has a wood wick, this noise is natural. Since the wick is wooden, they are prone to have crackling sounds like a campfire.
What causes sooting?
- Sooting is the black smoke that rises from the wick. Our wood wicks should have little to no sooting.
- Sometimes when you first light the wood wick because of it's length. To help minimize this, trim your wick to 1/4" with nail clippers.
- Outside factors like drafts could also potentially cause sooting.
- Black rings around your candle can be caused by sooting or if the side of the glass gets too hot. Be sure that your wick is centered after extinguishing the flame to make sure it doesn't get to close to the sides.
Do you make your own wood wicks? Are they all natural?
- Our wick supplier supplies us with this information: "All wood used to manufacture our wooden wicks is purchased in the USA and only from mills that maintain an FSC certification and practice environmentally friendly forestry standards."
- The supplier patent for these wicks can be found here.
- Is the glitter in your candles fire safe?
- Yes. We use glitter that is specifically stated by our manufacturers to be candle/heat safe. We apply the glitter to the outer rim of the candles to help minimize it's contact near the flame as well.
- Will you ever make decorative candles with things like dried flowers or adding glitter directly to your wax?
- While these are a pretty trend, this trend can be a potential fire hazard. We will never add objects to your candles that can be potentially flammable. Any extras like this should be removed from your candle before lighting.
- We always enjoy extra sparkle but adding things like glitter and mica powder directly to wax can potentially clog a wick. It's generally recommended amongst leading candle experts to not include any additives to wax since it may create burning issues.
- Why do my candles have white 'frosting' at the top? Are they bad?
- No, this is a completely natural occurrence especially with soy wax candles. Frosting is caused by tiny white crystals that can occur with soy wax. The candle burn remains completely the same and often times you don't see frosting once you've burned the top layer of the candle away.
- Why do my candles/wax melts sometimes have bumps in them?
- Soy is a more natural substance and within nature that can be some imperfections. The dips or bumps in the surface are often the way the soy settles once the candle is poured. Often times, the first candle burn settles the wax down.
Learn more about caring for your products and find answers to the most commonly asked questions here.